Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Finding and updating your existing email software settings
Your email service has changed. What’s next? Now you need to update your devices and apps so that your emails are in sync with the server.
Click an icon from the grid below that represents the application you’re using.
Before you proceed, you will need to have a cPanel shared hosting service, email hosting service, or Google Workspace. Keep in mind that these are third-party applications not maintained by VentraIP.
iPhone Mail |
Outlook 365 |
Mac Mail |
Outlook for Mac |
Thunderbird |
Gmail Web App |
Windows 10 Mail |
Outlook 2016-19 |
Android Mail |
Gmail for Mobile |
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