Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Updating your Email Settings on an Android device
Looking to add a new account to your device? See our guide for that here.
- In your mail app, tap the hamburger menu (three horizontal lines) on the left side. Then tap the settings cogwheel at the top here.
- Select the email account you wish to change from the page here. Then, scroll to the bottom and tap Server settings.
- Here is where you can update incoming/outgoing server names, ports, passwords and authentication settings. Click here to see a picture of what this page should look like.
- Be sure to click Done when finished!
Still having issues getting set up?
Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.
Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base. Click here for the Android Help page.
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