Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Updating your Email Settings in Mac Mail
Looking to add a new email account to Mac Mail? Find our guide for that here.
- On the top toolbar, click Mail, and then Preferences…
- Click to select your email account from the list on the left.
- Click on the Server Settings tab. Here you can update the username, password and incoming/outgoing server settings.
Still having issues getting set up?
Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.
Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base. Click here for the Mac Apps Support page.
We Are Here to Help You
Get in touch with one of our local experts at any time.