Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Update your saved credit card details
You can update your stored credit card information or view the last four digits of the card currently stored within VIPcontrol. See the steps below:
- Log in to VIPcontrol.
- Select Billing in the top-right corner of the page
- You’ll automatically be placed on the Payment Methods tab.
- Click Remove, then Add Credit Card to swap out your current saved card.
NOTE: You’ll need to ensure you have a Credit Card set as your default payment method, see our guide here
We Are Here to Help You
Get in touch with one of our local experts at any time.