Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Purchasing additional resources for a VPS service
Important Note: Some addons will need to be manually applied by our technical support team, requiring a reboot of the VPS. You will be asked when you want the VPS rebooted when purchasing an addon.
What add-ons can be applied?
You can purchase extra resources, such as:
- Extra vCPUs
- Memory (RAM)
- Disk Space
- Bandwidth
You can also purchase the following software licenses and extras:
- Nagios Service Monitoring
- Litemage Licenses (Standard and Unlimited)
- LiteSpeed License
- Extra IPv4 Address(es)
- Complete Security Suite (CXS, Hardware Firewall and Spam Experts)
- Hardware Firewall
- Acronis Backups
Requesting new add-ons
Choosing addons you want to apply to your VPS is easy, here are the steps you need to take:
- Log in to VIPcontrol.
- Click on My Services (at the top of the page).
- Click on VPS.
- Click Manage next to your VPS.
- Click Resource Addons.
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