Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Manual Shared Hosting Renewal
Renew cPanel Hosting
- Log in to VIPcontrol.
- Click the My Services link on the top of the page then → cPanel Hosting from the tabs underneath and then click on Manage on the hosting plan you want to renew.
- On the service overview page, click on the Renew button and select how long you’d like to renew the hosting service for. Once you’re done click the Continue button to generate an invoice.
- This will then generate the renewal invoice for your service which you will able to pay manually on that page.
- Once you have paid the invoice, your hosting will be renewed for your selected period.
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