Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
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- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
How can I pay my invoice?
1. Through your VIPcontrol account
To view and pay current invoices please follow these steps:
- Login to your VIPcontrol account.
- Select Billing on the top-right of the page
- Click on the Invoices option listed in the grey bar at the top of the page
- Here you can search and view past invoices and pay any that are due or outstanding
NOTE: You can also pay your invoices at the bottom of the Dashboard area.
We accept the following payment methods: Credit Card, PayPal, BPAY and EFT Bank Transfer.
2. Using our “Pay an Invoice” tool
You can conveniently process payment for your invoice through our website by clicking “Pay an Invoice” at the top right corner of the home page here
Alternatively, you can click here: https://ventraip.com.au/pay-invoice/
Simply enter your invoice number, process payment and you’re all set!
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