Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Creating new Google Workspace users
Adding seats
Before adding another user, make sure you have a spare Google Workspace Seat available. If you need to add one, this can be done by following these steps:
- Log in to VIPcontrol.
- Click on My Services at the top of the page.
- Click on Google Workspace.
- Click Manage next to your Google Workspace service.
- Click Manage Seats.
- Adjust the number of seats by using the plus + button.
- Click Add Seats.
Creating new users
- Log in to VIPcontrol.
- Click on My Services at the top of the page.
- Click on Google Workspace.
- Click Manage next to your Google Workspace service.
- Under User Accounts click Setup User next to an available seat. (If you cannot see this button, follow the steps under “Adding seats”).
- Input the new user’s details.
- Click Create User.
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