Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Character limitations on domain names
Domains come in all shapes and sizes, but there are a few restrictions on what you can have and how it’s formatted.
You can have a mixture of letters, numbers, and hyphens, but the domain can’t start or end with a hyphen or double-hyphen in the middle.
A domain name registration can’t have more than 63 characters in total. Shorter domains are usually considered more desirable, as they will be more memorable and easier to search.
We Are Here to Help You
Get in touch with one of our local experts at any time.